9 February 2015
”With Iain Duncan Smith touring the Potemkin Village jobcentres actually delivering Universal Credit last week, DWP spinners may regret inviting the local press — after a member of staff told the work and pensions secretary to his face that his flagship initiative was hamstrung by “regular glitches” and “poor communication” from officials.
The trip went off-message on a visit to Nelson jobcentre in East Lancashire, described by IDS as ‘small but perfectly formed’ — a poignant description given the difficulties in scaling the new benefit when you’ve been forced to write off at least £140 million of IT.” Political Scrapbook article.
Comment: ‘‘I’m so glad this is getting an airing. The vast majority of DWP staff despise that man and his cruel policies, and know that UC is a colossal, expensive white elephant.”