A new report by the Independent Case Examiner (ICE) reveals that the DWP protects its staff by failing to properly investigate complaints against them, or even investigate them at all. As a result claimants can be treated unfairly, rudely and even aggressively with little fear of any repercussion for the staff involved.
Most complaints upheld
The ICE report explains that most complaints against the DWP are either wholly or partially upheld.
In the year 2015-16 2,592 cases were received by ICE, of which they accepted 1,075 as being suitable for them to look into. Of these, a number were withdrawn or resolved, leaving just 576 which were fully investigated by ICE.
- 28% of those cases were fully upheld
- 44% were partially upheld
- 28% were not upheld
One thing to note is that this seems a very small number of cases that were even…
View original post 728 more words