Victims of Concentrix tax credits shambles receive almost £87,000 in compensation

Benefit tales

Tax credit claimants who had payments wrongly stopped by fraud-busting firm Concentrix have received almost £87,000 in compensation from HM Revenue and Customs, a report has revealed.

Some 35,000 people whose tax credits were cut off or changed by US operator Concentrix later had their cases overturned on appeal, a report published today by the National Audit Office (NAO) spending watchdog has found – almost a third of the 108,000 total.

Many of those left out of pocket when payments ended then struggled to reach Concentrix to discuss the problem, the report added.

By mid-December last year, HMRC had paid out £86,815 in compensation payments to claimants mishandled by Concentrix, including almost £68,000 for worry and distress caused.

The tax credit administration shambles emerged last August when large numbers of claimants told how their payments were being adjusted or stopped by Concentrix – in many cases because it mistakenly suspected…

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