Fresh evidence that DWP bars email communication from disabled claimants

Benefit tales

Fresh evidence has emerged that the Department for Work and Pensions (DWP) has refused to allow benefit claimants to communicate via email, despite its claims that it allows disabled people with “valid reasons” to do so.

Last week, one disabled PIP claimant, Mark Lucas, told how he was taking legal action against DWP for refusing to allow him to communicate with its civil servants via email as a reasonable adjustment under the Equality Act.

DWP insisted in its response that “claimants are entitled to request to receive all communications from the department by email on the grounds of disability under the Equality Act 2010“.

But after Lucas’s story was published, other disabled people have come forward to cast doubt on that response, and have described how DWP has refused to let them deal with their benefit claims by email.

One claimant, disabled campaigner Graham Kirwan, who represents Dudley Centre for Inclusive…

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